Senior Service Designer for Global Digital CX Projects

We are looking for a senior Service Designer to support the development of customer-centric digital services at Volvo CE. You will drive optimization of service touchpoints, reduce inefficiencies, and co-create new customer-dealer-service experiences in close collaboration with D&IT and Sales. The role involves translating insights into strategy, designing customer journeys, and facilitating workshops in a cross-functional global team.

TopSkills:
Service Design, Customer Journey Mapping, Blueprint Mapping, Workshop Facilitation, Customer Research, Digital Services Development, Stakeholder Alignment, UX Strategy, Agile Collaboration, Visual Communication

Vill du veta mer kontakta Daniel Fransson på daniel.fransson@topteam.se eller klicka på “Apply Now”