Senior Business Analyst for Knowledge-Centered Service (KCS) Operations

We are seeking a highly experienced Business Analyst to take ownership of KCS operations, ensuring optimal performance of the support organization. This includes monitoring KPIs, driving quality assurance, and managing a robust knowledge base. You’ll be instrumental in evolving our KCS framework and aligning it with best practices.

TopSkills:
KCS Practices v6 / Knowledge Management / ServiceNow / Data Analysis / Support Process Optimization / GDPR Awareness

Vill du veta mer kontakta Daniel Fransson på daniel.fransson@topteam.se eller klicka på “Apply Now”