UX Service Designer

Understanding the user’s point of view, crafting solutions that create value for end users and for the business.

Implementing design activities and artefacts for product and service deliveries

Collaboration with stakeholders and executive management teams in quality control of the User Experience area.

Experience in multiple business domain/system/application areas of increasing complexity.

Experience and ability to perform desk research to describe the existing solution on the market (good practices and standards);

Experience and ability to plan and perform user research (knowledge of the different methodologies, qualitative and quantitative research, ability to execute research with the usage of different tools)

Ability to work in a team in adoption of user-centered design principles (UCD) and best practices and ways of working across teams and business areas.

Skills: research, prototyping, collaboration and problem solving

Tools: Figma, whiteboard tools (e.g. Figjam), Card sorting method, research tools.

Primary: Design thinking, UX/UI Design, Research, Workshops