Open
Quality & Process Manager – Shared Services
Job Description
Drive quality and process excellence across global Shared Services by leading the design and governance of a lightweight QMS based on ISO 9001 principles. You will partner with Global Process Owners to map, harmonize and improve end-to-end processes, applying Lean practices, value-stream mapping and root-cause analysis. Your mission is to embed a culture of quality, coaching leaders and facilitating workshops while ensuring measurable service outcomes. The role involves governance of managed services with joint KPIs, policy writing, visualization, and hands-on operational improvements in finance, HR and IT shared services.
TopSkills
- Quality Management (ISO 9001)
- Process Mapping & Improvement (Lean, APQC, Value-stream)
- Shared Services (Finance, HR, IT)
- Governance, Audits & KPIs
- Stakeholder Management & Change Leadership
- Workshop Facilitation & Training
