Open

Incident/Escalation managers

Posted 3 months ago by Karolina Edensten
Remote
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Job Description

Qualifications: 

  • Global Incident Management work in the previous workplace
  • Experience supporting IT teams or Operation Partners in resolving and communicating, coordinating high-severity problems, assessing impacts, identifying the root cause. 

 

Preferred Qualifications

  • Experience with modern productivity tools such as G-Suite, Slack, and Jira
  • Experience with monitoring and analysis tools such as Splunk and Datadog
  • High Degree of ownership in all matters within IT infrastructure and root cause analysis
  • Experience with one or more of the following: server load balancer, databases, cloud automation tooling
  • Some experience in one or more of the following: Linux/Unix, Networking, Scripting skills or have a desire to learn them; specifically, Python or Shell.
  • Proven ability to manage complex tasks