Configuration Manager has operational responsibility for Service Asset & Configuration Management processes, including all interfaces to and from that process.
A Configuration Manager must have excellent knowledge and understanding of the process performance and goal, its supporting tools, interfaces and relationships to other processes. The Configuration Manager is responsible for the efficiency and performance of the SACM process flow.
Conclusion of work description is that a Configuration Manager is conducting all operational work for SACM process as a whole.
We are using Service Now Configuration management Data base.
Knowledge within process work
- Good knowledge in Service Now and it´s Configuration management data base (CMDB)
- Knowledge within process work in Configuration Management area
- Knowledge in ITIL
- Configuration management practitioner