Solution Consultant – Orchestrate all UX activities

UX Lead Workshop Management
Are you an experienced Design Leader and an expert in designing impactful user experiences within the customer support? We are looking for a true team player that are welcoming people into the creative process and helping different team members take part and collaborate.

UX Lead, Customer Support
Who you are and how you can make an impact:
You are an accomplished designer with a strong passion for creating exceptional user experiences. Your expertise extends beyond any specific industry, showcasing a proficiency in designing intuitive interfaces that enhance overall user satisfaction. With a successful track record, you are adept at collaborating with diverse stakeholders and driving business impact through design. You will partner with a service design lead and together create concepts and prototypes.

Your responsibilities will include:
Orchestrate all UX activities to drive the development of our digital solutions ensuring valuable, desirable and intuitive experiences.
Collaborate effectively with cross-functional teams, including product managers, product owners, developers, and other stakeholders, fostering effective collaboration to deliver business value aligned with user needs.
Communicate design concepts and rationale clearly to both technical and non-technical audiences.
Elicit and translate user needs into concrete design artefacts such as wireframes and prototypes at various levels of fidelity, and run user evaluations
Elevate the overall maturity level of UX practices, consistently monitoring usability performance across digital platforms.
Demonstrate expertise in designing user experiences for various devices across diverse digital environments.
Familiarity with agile delivery methodologies and experience in fast-paced, iterative development cycles.
People leadership, building and growing the team’s skills, professional development, performance, and growth.

Qualifications:
Bachelor’s or Master’s degree in a relevant field such as Human-Computer Interaction, Design, or a related discipline.
5+ years of experience in UX/UI design, with a proven track record of successfully leading design teams.
Strong understanding of user-centered design principles and best practices.
Excellent communication, collaboration, and presentation skills.
Experience from agile development methodologies and collaboration with developers.
Familiarity with design tools such as Figma, Sketch, or Adobe Creative Suite.

Ready to shape tomorrow’s society together with us?
Are you as passionate about making an impact by design as we are? Are you thriving in the orchestration and facilitation of business, people, and processes, in order to amplify the value of design at scale? Are you keen to share your in-depth experiences and foster an environment where ideas, thoughts and opinions can be shared? With us all of this happens!