Incident Manager – Commercial Digital

Posted 2 months ago by Cyrus Bandani
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Job Description

The Mission

The Commercial Digital Incident Manager is part of the Commercial Digital Market Support Team. The purpose of the CD Incident Manager is to support our online products, where we constantly are growing into more markets globally and improving the online sales on existing markets.

In this role you will:
•       Troubleshoot and solve incidents in relation to our global business.
•       Support our customer care Agents with knowledge.
•       Take responsibility in the handover from projects and engineering teams to establish their support.
•       Have a support lead role for service/component development teams including operational stability and continuous improvements.
•       Monitor the incidents related to online experience and manage workload in their respective queues.
•       Support during major incidents working closely with engineering teams and Major incident manager.

As a person you are:
•       Customer oriented and have a passion for stakeholder management.
•       Able to communicate and are highly responsive.
•       A team player.
•       Self-motivated, flexible and innovative.
•       Eager to troubleshoot and want understand issues in a complex and changing environment

Your skills are:
•       Bachelor’s Degree in Computer Science/Engineering or equivalent relevant experience
•       ServiceNow and experience with monitoring tools is an advantage.
•       Familiar with troubleshooting and understanding of end to end
•       Fluent in English

Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.