Application Support

Posted 2 months ago by Cyrus Bandani
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Job Description

CAD Support (Catia V5 and related VBC systems)

We are looking for a person to be responsible for our CAD/DMU Support, mainly for Gothenburg users (1st line) but also 2nd line global support and coordination and follow up to 3rd line support.

Example of tasks are:
• Creating new accounts/id, coach users in how to use the system/methods in their jobs, handling questions, solving incidents etc.
• Be responsible for the CAD&DMU introduction training of new employees in VBC Catia related methods and systems, including the mandatory intro certification. Includes also to be global responsible for training material/set-up.
• Participate in developing and improving business methods for users and be responsible for the documentation and updates of instructions/information on VBC CAD Portal.
• Participate and/or lead user community meetings to collect and discuss user’s improvement proposals and get feedback on the current system status and ongoing development. Take actions to improve based on feed-back.
• Participate in P&IT maintenance /projects including: Identify problems and perform root cause analysis and provide analysis to the IT maintenance team, analyzing proposals/requirements, testing, preparing for the roll-out, etc.
• Propose changes and improvement activities that make our applications more efficient and/or reduce operation or maintenance cost and document knowledge in order to improve efficiency.
• Perform work in tight cooperation with VBC global CAD responsible Business Solution Expert (BSE) and Volvo IT Catia team.

To support our designers in their work and to develop methods etc, high level of knowledge in Catia application is required.
Knowledge/Experience from Catia electric routing modules is considered as an extra advantage.
Note: CAD Support role does not include to train new employees in Catia application itself (it´s considered as prerequisites for a designer to start working at VBC). VBC CAD intro training is about how work in the VBC Catia environment (VBC Methods and tools).