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Service Manager

Posted 3 weeks ago by Anthon Byberg
Remote
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Job Description

Our client’s M365, MFA, ATP, AzureAD, and teleconference services are covered by two partners. We are looking for a Service Manager who could manage the partners delivery and would represent services internally at our client company.

Individual accountabilities
Operational Service Management
Change Management
Monitor, review, report and improve service performance including suppliers
Manage the support contract in the service
Continual improvement of services for efficiency, security and for end user experience
Knowledge about M365, MFA, ATP, AzureAD and teleconference services
Shared accountabilities

Top Skills
Vendor Management
End-user satisfaction
Coordination of development activities
Key linkages & interfaces / most important stakeholders

Our client’s Service Manager colleagues
Service Management Office
Enterprise and Solution Architects
Service Architect
Demand Manager
Cyber Security Office