Service Manager

Posted 7 months ago by Anthon Byberg
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Job Description

The main responsibility as Service Manager is to ensure service delivery according to agreed expectations and to assist our clients business development are in line with the global, regional and local strategies. This includes tactical & operational planning, ensuring the performance of IT services (from infrastructure to application), establishing/driving dialogue with business representatives, and coordination with internal IT colleagues.
An important part is the coordination and follow-up of external suppliers.

Ongoing responsibility also includes resource and capacity planning, lifecycle management, cost monitoring and budget planning for services in the area. In addition work with representatives of the business and other GIS functions to jointly determine planning.
In addition to this, the role requires you to work proactively to propose necessary maintenance and functional improvements to meet the requirements of our clients business.

HR / People & Organization (P&O)
Service Manager for Compensation & Benefit and other HR. The Service Manager is the primary contact for HR towards IT and is working closely with the HR organization.

Service Management responsibility for
Payroll and Time reporting system (Visma HR Plus and Medvind)
Travel & Expense (Neo)
HR Service Portal (ServiceNow)
Benefits (Benify)
Health and safety reporting (TIA)
Legacy HR applications
In addition working together our global HRIS team with Workday.

Who you are
Our client is looking for you who have at least 2 years of relevant experience of being the interface between IT and operations to develop and maintain established IT services.

The role places high demands on a business holistic approach and great ability to formulate, initiate, operate and follow up on various initiatives and orders.

You have a background from a similar role from a larger organization or as a consultant in the said areas
You are used to acting in a number of ITSM roles.
You have experience with ITSM tools, preferably ServiceNow.

Top Skills
Strong personal leadership and initiative
We attach great importance to you being communicative, educational and outgoing with great ability to build networks and create good relationships
Holistic approach to IT and business with the ability to see needs from a short- and long-term perspective.
Good experience in translating business demand into relevant IT services. Knowledge in HR processes, is an advantage.
Experience in the core ITIL processes; mainly Incident, Change and Demand.
Experience as a delivery manager in an outsourced environment.
Speak and write English and Swedish fluently
Experience in HR is an advantage