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Senior Product Specialist (Remote allowed)

Posted 4 weeks ago by Anthon Byberg
Helsingborg / remote
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Job Description

This specific assignment is about migrating our current event management solution from BMC TrueSight/Patrol to Splunk ITSI.
You will deal with all parts of the solution from engaging with and supporting application and infra teams to implementing the solutions in production. The ambition level is high for the transformation and so will the pace and the complexity be. You will work in a team of dedicated engineers and support in the transformation. Speed and focus are key. Splunk platform support and operations are delivered via a service provider with whom you will have a close collaboration.

Usual work assigments
Support the overall design and implementation work for the transformation
Support the core Splunk team with in-depth Splunk ITSI knowledge
Analyze current and develop new monitoring and event management integrations in collaboration with application teams to enable the transition to Splunk ITSI
Support and enable integrations from Splunk ITSI to ServiceNow for incident registration
Communication to stakeholders across the organizationDesired Knowledge, Experience, Competence & Skills:
In-depth Splunk Core knowledge
Event Management and Monitoring/Observability implementation experience
Experience from similar work and/or positions in large tech organizations
Knowledge about our major tech platforms such as Splunk Core, Service Now, but also other technical solutions that are important for Support & Operations such as Linux, Windows, Oracle etc
Solid understanding of large-scale Support and IT-operations
Agile methodology, JIRA
ITIL
Presentation and communication techniques
English (mandatory)
Familiarity with organizations that mix agile methodology with large scale ITIL based operations
Experience with monitoring tools like BMC Patrol, SignalFX, AppDynamics
Straight forward, positive, and open-minded approach and communication
Ability to understand and analyze complex information and share it ineffective and powerful communications
Ability to take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments
Ability to set the user in focus, understanding their needs and pain points to deliver solutions that significantly improve the experience of our solutions3

Top Skills
In-depth Splunk ITSI knowledge
In-depth Splunk Core knowledge
Event Management and Monitoring/Observability implementation experience