On Site Services Analyst

Posted 1 month ago by Anthon Byberg
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Job Description

Tetra Pak is looking for On Site Services Analyst for their location in Lund.

Technical Skills
Min 2-3 years of hands-on support for IT Services
Expert knowledge in Microsoft products, Cisco collaboration tools, HP copier and computers
Experience in creating, understanding and following technical documentation, routines and processes
Experience in project and vendor management will be a plus

Personal Skills
Good analytical, investigational and troubleshooting skills.
Should have the skills to manage stakeholders.
Multitasking, ability to perform several tasks at the same time.

Commitment and drive
Self-motivated and drive issues independently.
Taking responsibility to keep updated and informed about GSD information.
Results-oriented & concluding work ethic to always deliver on-time, on-scope and on-budget

Service minded and flexible.
Passionate to learn new things.
Team player with natural talent in working with people.
Can work under pressure and manage stressful situations confidently & effectively.
Good awareness and appreciation of social and cultural differences
Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.
Reliable and analytical person who always takes accountability/responsibility.

Role and Responsibility
Handle incidents and requests defined as per defined in processes and SLA.
Support & assist with setting up remote collaboration tools/systems.
Actively contribute ideas and solutions
Assist in projects implementations & vendor managements
Ensure proper documentation of technical solutions and equipment
Basic training to multiple end users (Classroom / Remote)
Not desk bound job hence will be required to handle light weight equipment, climbing ladder, and moving around freely.
Supporting other teams in troubleshooting issues