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Operational Support Specialist

Posted 1 month ago by Anthon Byberg
Stockholm/remote
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Job Description

Look after our consumers and we’ll look after you.
By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet. For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community.
You will be based in Stockholm in a modern office setting with more than 1000 colleagues of more than 70+ nationalities dedicated to both global, regional and local functions.We are looking for someone to join our team of eight colleagues in our Swedish operational support. In this role you’ll be providing both technical and operational support within our services operation.
Your main responsibility will be the delivery of outstanding support to our end consumers, not only solving their immediate issue but rather leaving them with a positive experience and comfortable feeling of being taken care of.

Top Skills
Handle questions and complaints from consumers
Handle product exchanges, ordering of products and supporting colleagues in the operations and technical team
Handle claims and requests from our service stations and ISP-partners
Investigate and decide actions on property damage and insurance claims
Support the Partner Support Specialist following up and improving ISP performanceQualifications:
Experience from customer service position or similar
Knowledge in SAP is desirable
Strong knowledge of MS Office
Fluent in Swedish and English, written and spoken