Project/Program Manager

Posted 3 months ago by Anthon Byberg
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Job Description

Technical launch lead Customer Care and chat.
We are now looking for a skilled, digital project manager who can help us bring our global customer care product (based on Salesforce Service Cloud) as well as our chat solutions to various markets. This is done in collaboration with business launch leads, business analysts, Salesforce configurators and local market representatives. You will play a critical role in bringing a direct consumer business model alive and you will find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create digital innovations that support the direct to consumer business way of selling and services and products. And ultimately – you will contribute to a superior experience for the people who buy and drive our cars.

Top Skills
 Plan and secure all tech related deliveries in various market launch projects according to set
 scope, time, and resource frame.
 Secure the complete end to end setup for customer care and chat involving Salesforce Service
 Cloud, our different chat solutions and website, our CRM platform and various data sources.
 Work closely with our regional launch teams consisting of business launch leads and business
 analysts as well as our Salesforce configurations and product teams.
 Project management activities such as planning, securing resources, handling issues and risks
 and communication of status to numerous stakeholders
 Work with teams and stakeholders inside and outside the ART to make collaboration,
 coordination, and communication a smooth experience for everyone involved Required qualifications
 Experience from Salesforce products, preferably Service Cloud
 Experience from CRM processes and systems, web development and chat solutions
 Proven project management skills
 Experience from a broad range of agile implementations and ways of working Personal qualities
 Structured and organized with the ability to prioritize and plan deliveries in a changing
 Ability to come up with creative approaches to problems and challenges, building on
 experience and creativity rather than following pre-defined manuals
 Excellent communication skills both verbally and written