Technical launch lead Customer Care and chat.
We are now looking for a skilled, digital project manager who can help us bring our global customer care product (based on Salesforce Service Cloud) as well as our chat solutions to various markets. This is done in collaboration with business launch leads, business analysts, Salesforce configurators and local market representatives. You will play a critical role in bringing a direct consumer business model alive and you will find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create digital innovations that support the direct to consumer business way of selling and services and products. And ultimately – you will contribute to a superior experience for the people who buy and drive our cars.
Plan and secure all tech related deliveries in various market launch projects according to set
scope, time, and resource frame.
Secure the complete end to end setup for customer care and chat involving Salesforce Service
Cloud, our different chat solutions and website, our CRM platform and various data sources.
Work closely with our regional launch teams consisting of business launch leads and business
analysts as well as our Salesforce configurations and product teams.
Project management activities such as planning, securing resources, handling issues and risks
and communication of status to numerous stakeholders
Work with teams and stakeholders inside and outside the ART to make collaboration,
coordination, and communication a smooth experience for everyone involved Required qualifications
Experience from Salesforce products, preferably Service Cloud
Experience from CRM processes and systems, web development and chat solutions
Proven project management skills
Experience from a broad range of agile implementations and ways of working Personal qualities
Structured and organized with the ability to prioritize and plan deliveries in a changing
Ability to come up with creative approaches to problems and challenges, building on
experience and creativity rather than following pre-defined manuals
Excellent communication skills both verbally and written