The assignment is for an OnSite IT Technician. Acting as back office support and 2nd line for
end users, support includes hardware (PC & Peripherals), software installation, fault analysis and user administration from an IT perspective. You will be part of a dedicated team providing support across all company business areas. The support organization is structured around regular ITIL framework, but agile experience is a plus as all IT backend teams are structured according to agile way of working.
Monitor, handle and follow up support cases from Servicedesk
Service and support on client installations, workstations, miscellaneous IT equipment and server administration (OS, hardware)
Implementations, troubleshooting, software/ OS / network
Actively communicate with Servicedesk responsible about deviation, interference and divergences
Administrate cases within the Servicedesk system
Administrate asset handling within the Servicedesk system
Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible
Solid experience with support and troubleshooting on Windows based environment.
Solid experience in supporting commonly known software (MS Office Suite)
Experience in support IT client hardware and peripherals
Knowledge in IT Infrastructure
Knowledge of videoconferencing systems
Excellent communication skills
Fluent in Swedish and English or Chinese and English.
Good to have
Knowledge in Mac & Linux client-based environment