Helpdesk techninan

HELPDESK TECHNICIAN,

Kravprofil
This is a ‘try and hire’ opportunity. You would start as a contractor for a defined period, with the possibility of converting to full-time employment with the customer.

Location The work is on-site in Västra Frölunda / Torslanda offices.

Role Summary
Be part of the customers Regional IT Operations Team and 1st/2nd line support. Reports to the Manager IT Operations Nordic and Middle East.

Key responsibilities
Companies to support in the region
– Offices in Göteborg and remote support for other sites in Sweden
– Backup for other subsidiaries in the Nordic region.

Operation and monitoring of IT-solutions
– IT support to end-users (users working from office/home) and engineers (working from field)
– System administration
– Manage local Backup solutions
– Make redundant setup for IT solutions whenever possible
– Implement and test adjustments and extensions of existing solutions
– Daily monitoring of systems and system integration
– Analyze and solve reported errors
– Documentation of monitoring procedures
– Manage contacts with suppliers of local IT systems

Development of usage of IT solutions
– Running and manage smaller local projects related to IT infrastructure
– Be part of regular meetings with IT colleagues in EU
– Documentation of procedures, solutions and local infrastructure
– Take initiatives and implement optimizations of business processes

Team member
Be a team member of IT Operations Nordic
– Work as backup for the company’s Service Desk in other regions
– Cooperate with Application Operation and Information Solutions
First /Second line level support
– Resolve first/second line support based on tickets in Service Desk system

Responsibilities and authorities
– With being self-driven take necessary actions on upcoming request / tasks
– Inform closest manager on progress and actions taken to secure the environment

Key competences
– Good knowledge in Microsoft Active Directory
– Good knowledge in Microsoft Windows 10/11
– Good knowledge in Windows Server 2016/2019/2022
– Experience with Microsoft Teams
– Basic M365 understanding
– VMware knowledge and experience
– Networking skills / experience with Windows Server based networks
– Experience in analyzing & troubleshooting 1st & 2nd level problems
– Knowledge about ITIL framework with focus on service requests, incidents
– Knowledge in working with some of the major Service Desk systems.

Requirements
– +3 year experience in global company working with central infrastructure
– Experience with working in hosted / central environments
– Willingness to travel within the region 1-2 per year
– Fluent in English / Swedish (verbal & writing)

Personal qualities
– Good analysis skills
– Ability to work independently as well as in a team
– Team player
– Self & result driven
– Eager to help out
– Flexible & hands-on
– Good communication skills
– Structured and organized
– Positive customer service attitude
– Understanding business needs
– Stress resistant