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Consumer Relations agent

Posted 5 days ago by Anthon Byberg
Göteborg/Remote
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Job Description

Be part of redefining the automotive experience, we are pushing the boundaries within electrification, design, safety leadership, sustainability and some of the most exciting action is happening in our new direct consumer business area. In re-defining the customer experience related to car usage and ownership, we are committed to offer the most personal solutions in mobility.
Global Online Business, M and Uptime are proof points that we are underway.
Uptime is the link between the company brands, the consumer and the dealer/workshop.
The facilitating connection and expert in managing fleet operations and offer premium, proactive and branded customer relations.
We provide service to change the way we offer cars, while building and maintaining consumer relationships. Job Description

Customer Service – Communicate with consumers based on their needs via chat, phone, email and social media to understand their inquiry/issue and communicate a viable solution with a high service level. Administration task connected for customer handling process. Leads – Manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. Take a proactive role in converting consumer leads to sales. Feedback – Take ownership, prioritizing and escalating our customers’ feedback and feature requests to the relevant internal teams. Continuous improvements of processes and tools – Continuously and actively identify, propose and drive activities with other stakeholders within and outside Uptime to further improve quality and efficiency in our processes and how we are communicating with our consumers. Profile
To succeed in the role as Consumer Relation agent we believe that you have a genuine interest in providing professional customer service and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines. You are a self-driven person with a proactive approach, a problem solver and a flexible team player. Since majority of your time is spent interacting with our consumers you need to have excellent oral and written communication skills in Swedish and English and be a great listener.

Top Skills
Customer care operations
Working in Salesforce or other CRM systems
Working with sales is meritorious Above all, what we are looking for is a team member who will embody our values as a caring and customer-centric organization. If you are interested in working in a global context and being a part of an international team, this is the opportunity for you!