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Community Manager

Posted 2 months ago by Anthon Byberg
Göteborg
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Job Description

For our client we are looking for a Community Manager

Top Skills
Handle incoming social media communication, using the social media management tool and additional dashboards
Respond to comments and customer queries according to SLA
Pro-actively engage with fans, customers, potential customers, industry professionals and journalists on agreed platforms
Coordinate with Central CM team, company Support, Global and Local Marketing and PR teams to ensure brand and communication consistency
Work closely with the Central CM team to ensure alignment with company’s CM communication objectives
Support Care centres and CM agency with information, latest updates, planned outbound comms; be their contact person on local level
Monitor and report on feedback and online reviews
Monitor and report on local forum activity
Build and maintain relationship with local forum admins
Maintain local translated response matrix
Comply local monthly report to share with Central CM team
Stay up-to-date with information and updates from HQ
Stay up-to-date with the online world (social media, forums, blogs)