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Business Analyst

Posted 1 month ago by Anthon Byberg
Göteborg/Remote
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Job Description

Responsibilities
Designs, maintains and ensures that consumer journeys connect end-to-end, across company business functions, consumer channels
Work closely with the operational teams and Product Owners for the different capabilities & services
Manage expectations and provides prioritization of improvements to current experiences and products together with commercial regions, with aim to provide central scalable solutions with maximum impact for consumer and business
Represent CX in various cross-functional alignment, product and management foras to drive the consumer oriented agenda

Description
Strong ability and experience of turning complex consumer insight and business insight into compelling mapped consumer journeys
Highly skilled in planning and developing loyalty journeys across all touch-points including emails, contact centers, stores, app and web
Experience in working with a cross-functional, global team or large-scale software development lifecycle, including agile methodologies
Skilled in reviewing the standard of experience design and products, to ensure that only work meeting the highest levels of quality is prioritized
Possesses a sincere interest consumer insight, consumer experience, and brands

Top Skills
7-10 Years relevant work experience (CX, Product/program management, business development)
Proven track record of working with design thinking methodologies and tools (consumer journeys, behavioral segmentation, impact map, validation/prototyping, workshop facilitation etc).
Proven track record of building up high performing teams
Experience of driving cross functional, global and complex CX projects
Very good understanding of complex and global organisations
Excellent communicator
Fluent in business English
Bachelor in Business, Consumer Experience, Retail, Service Design, Customer Service or similar