Our client is looking for an Application Support Middle for the Support & Service Monitoring (S&SM) team in Sweden. The primary responsibility of the organization is to manage application support for connected solutions delivered to our clients customers globally by addressing incidents and requests. The team follows well-defined ITIL processes to ensure efficient handling of issues and quality in delivery. The Application Support Specialist carries out 2nd line support according to the agreed service levels. This requires a good understanding of the user roles, the applications and the services provided. It will entail communication with different departments and suppliers based in both Sweden and other geographical locations. The Application Support Specialist reports to the Support & Service Monitoring line manager who is located in Gothenburg. At our client they are actively working to establish work groups that will take maximum advantage of the strength inherent in diversity in knowledge, experience, age, gender and nationality. They can offer an opportunity to work with experienced and knowledgeable colleagues in an exciting and dynamic global environment. They can provide you with an opportunity to grow and develop both professionally and as an individual. They collaborate with their suppliers and partners with the latest services and solutions to help their customers increase profitability and growth by using Connected Services.
The key responsibilities are
Supporting customers by handling incidents and requests
Analyzing and resolving incidents
Identifying potential solutions for defects
Securing knowledge management by documenting and sharing information
Manage incident status communication with customers and stakeholders
Contributing with suggestions to improve deliveries
Participating in maintenance and deployment activities.
Since our client has a clear ambition for growing the service portfolio and ensure continued improvement, it is essential to have a personal interest to drive change. A successful candidate must also be able to work in an agile global organization with functional responsibilities. You find it rewarding to find resolutions to problems. You have a pro-active approach and are always service minded. You are creative and try to find solutions to the challenges you are face with. It is important for you to keep your promises and you strive for quality in the things you do. You share your knowledge, find energy from the success of the team and contribute with joy and energy. You have a results-oriented approach and have the capability to act with integrity when required.
You should have a master’s degree within computer science (or?)and experience within the following areas:
SQL and Oracle
Experience from connected solutions for vehicles is an advantage
Experience from application support is an advantage
You should be fluent in both written and spoken English.