Service Designer – Drive Customer Journey Mapping & Collaboration

We are looking for a Service Designer to strengthen journey mapping capabilities and support decision-making across teams. You will join a design team dedicated to building service design competence within the organization. Your main responsibility will be to facilitate and lead journey mapping sessions, helping teams apply service blueprints and translate insights into priorities. With your structured yet hands-on approach, you will connect people, processes, technology, and data to foster collaboration. Experience from B2B or sales contexts is valuable, as is having moved from a technical role into service design.

TopSkills:

• Service design
• Journey mapping
• Workshop facilitation
• Service blueprints
• Cross-team collaboration