ITIL Strategy Lead – Driving Process Excellence in Complex IT Environments

We are seeking a senior ITIL Strategy Lead to shape and optimize ITIL processes at a strategic level. The role involves establishing frameworks and guidelines that ensure structure, traceability, and quality across both legacy and cloud-based environments. You will collaborate with leadership and delivery organizations to align business needs with IT service management, focusing on Incident, Problem, Change, and Release Management. The assignment requires deep ITIL expertise, strong communication skills, and proven experience in driving change and modernization initiatives in complex organizations, preferably within insurance.

TopSkills: ITIL, Incident Management, Problem Management, Change Management, Release Management, CloudOps, DevOps, Process Development, Change Leadership, Communication, Training